Thank you for supporting BS Art & Glass! Every item is prepared and packaged with care. Because many pieces are handmade, original, or fragile, please review the information below before placing your order.
Processing Time
Orders are prepared for shipment within 3–5 business days. Business days do not include weekends or holidays.
Processing time is the time needed to prepare and package your order. It does not include the time the shipping carrier takes to deliver it.
Shipping Rates and Delivery
Available shipping methods, estimated delivery times, and shipping costs are displayed during checkout. Delivery estimates are provided by the shipping carrier and are not guaranteed.
Once an order has been transferred to the shipping carrier, delays caused by weather, holidays, high shipping volumes, or other circumstances outside the control of BS Art & Glass may occur.
Tracking Information
When tracking is available, the tracking number will be sent to the email address provided during checkout. Please allow time for the carrier’s tracking system to update after the shipping label is created.
Packaging
Each order is carefully packaged according to the type of artwork being shipped.
ACEO cards are placed in both a protective soft card sleeve and a hard card cover.
Art prints, original artwork, and stickers are packaged to help protect them from bending, moisture, and damage during shipping.
Stained-glass artwork is carefully wrapped and secured with protective cushioning inside a sturdy shipping box. Because stained glass is fragile, some packages may require additional packing materials or a larger box to help the piece arrive safely.
Shipping Address
Please confirm that your shipping address is complete and correct before submitting your order. BS Art & Glass is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied during checkout.
If you notice an error after placing your order, please contact BS Art & Glass as soon as possible. An address cannot be changed after the package has been transferred to the shipping carrier.
Lost, Delayed, or Missing Packages
If tracking shows that your package is still in transit, please allow additional time for the carrier to complete delivery.
If tracking shows that the package was delivered but you cannot locate it, please check around the delivery area, ask other members of your household, and contact the shipping carrier. You may also contact BS Art & Glass for help determining the appropriate next step.
Damaged Packages
Please inspect your order as soon as it arrives. If an item or its packaging materials are damaged during shipping, contact BS Art & Glass through the website’s Contact page within 72 hours of delivery.
Please keep the damaged item and all original packaging. Include your order number and clear photographs of:
• The damaged item
• The shipping box or envelope
• The packing materials
• The shipping label
• Any visible damage to the outside of the package
These photographs may be needed to document the damage and submit a claim to the shipping carrier. Damage reported more than 72 hours after delivery may not be eligible for a refund or replacement.
Additional information about refunds, returns, and replacements is available in the Refund and Returns Policy.
Questions
For questions about shipping or an existing order, please use the Contact page and include your order number. You may also email me directly at sullengerstudios@gmail.com.