Refund & Returns Policy

Thank you for supporting my small art business! I want you to be happy with your purchase, and I take great care to package each piece securely before it leaves my studio.

Original Artwork & ACEO Cards

Because my artwork is handmade and individually created, all sales are final. I do not accept returns or exchanges simply because you have changed your mind, ordered the wrong item, or no longer want the piece.

Please take a moment to review the photos, description, dimensions, and other details of an item before purchasing. If you have any questions about a piece, please feel free to reach out before placing your order.

Stained Glass Artwork

Stained glass pieces are handmade works of art and are carefully inspected and packaged before shipping. Because stained glass is fragile, I take extra precautions when preparing these pieces for transit, including protective wrapping and secure packaging designed to minimize movement and impact during shipping.

While every effort is made to ensure your stained glass artwork arrives safely, damage can occasionally occur during transit. If your stained glass piece arrives damaged, please contact me within 48 hours of delivery and provide clear photographs of the damaged artwork, the interior packaging, the exterior packaging, and any visible damage to the shipping box.

Please do not discard the packaging until the situation has been reviewed, as photographs and packaging may be necessary for a shipping insurance claim.

If a stained glass piece is damaged during shipping, I will work with you to determine the best resolution. Depending on the extent of the damage and the circumstances, this may include a repair, replacement, or refund.

Please note that handmade stained glass pieces may contain natural variations, slight imperfections, or characteristics that are part of the handmade process. These are not considered defects and are part of what makes each piece unique.

Damaged or Incorrect Orders

If your order arrives damaged, or you receive an item that is different from what you ordered, please contact me as soon as possible.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the artwork and packaging

  • Photos of the shipping box, including any visible damage

I will review the situation and work with you toward an appropriate resolution.

Please keep the original packaging until the issue has been resolved, as it may be needed for a shipping claim.

Packaging & Shipping

Each ACEO card is carefully packaged for protection during shipping and is shipped with both a soft protective sleeve and a hard protective card holder.

Stained glass artwork is packaged with additional protective materials appropriate for fragile glass pieces. Every effort is made to ensure your artwork is securely protected before it leaves my studio.

Once an order has been delivered to the shipping address provided at checkout, I am not responsible for packages that are lost, stolen, or misplaced after delivery. If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local postal carrier.

Cancellations

If you need to cancel an order, please contact me as soon as possible. Because orders may be prepared for shipment shortly after purchase, I cannot guarantee that a cancellation will be possible once processing has begun.

Questions

If you have any questions about this policy or your order, please contact me before making a purchase. I’m always happy to help clarify anything about an artwork or product.

Thank you for choosing to support independent art and a small creative business!